Product · Reviews & ratings
Salon reviews, ratings & Customer voice
Turn happy guests into Google reviews — catch unhappy ones in private first.
What it does
After a walk-in bill, managers share a QR code. Guests rate overall and across Service, Ambience, Staff, Cleanliness, and Value in about ten seconds. Four- and five-star guests can be sent to your branch Google review URL. One- to three-star feedback stays private and opens a recovery case your team follows up on. Owners see averages, themes, and open recoveries in Customer voice — connected to Local Spotlight playbooks.
- Post-payment QR review invite at the desk
- Overall + 5 category star ratings
- Improvement tags and optional comment
- Auto-route 4★+ to Google (per branch setting)
- Private recovery queue for 1–3★
- Customer voice dashboard: themes & trends
Customer voice · 30 days
Avg rating
4.6★
Reviews
142
Who it's for
Built for teams like yours
Salons that want more Google reviews from happy guests — and a chance to fix things privately before an unhappy guest posts publicly.
How it works
- 1QR after paymentThe guest scans a QR at the desk and rates the visit in about ten seconds.
- 2Route the rating4★ and 5★ guests can go to your Google review page; 1–3★ stays private.
- 3Recover and learnOwners see themes and open recovery cases in Customer voice.
Problems it solves
Why salon owners turn this on first
The problem
“The salon down the road has more Google reviews — and we don't know our local rank.”
The fix
Local Spotlight scores each branch's Google visibility against nearby salons. After every bill, a QR invites a 10-second rating: happy guests go to Google, unhappy ones reach you privately first.
FAQ
Salon reviews, ratings & Customer voice: questions
How do I get more Google reviews for my salon?
Ask at the right moment — right after payment — with a QR that takes happy guests straight to your Google review page.
What happens to low ratings?
1–3★ ratings stay private and open a recovery case so the team can follow up.
Which categories do guests rate?
Overall, plus service, ambience, staff, cleanliness and value.
See where your salon is leaking money — in 30 minutes
Book a free demo. We'll walk through your branches, billing and reporting, then show the AntraHQ screens that fix your biggest gap. No slide deck.